On “Success Blueprint Radio” yesterday my guest was customer loyalty expert, Shep Hyken.
there was great content delivered as always.
Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees.
His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer and the Wall Street Journal and USA Today best seller The Cult of the Customer. He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset.
In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!
If you missed this episode of the show you can listen to it on http://SuccessBlueprintRadio.com or download it to your iPod.
The show airs live every Wednesday at 4PM EST, where you can ask your questions live or submit them ahead of time at http://SuccessBlueprintRadio.com
So if you want to know how to get the life you want, I would highly recommend you check it out. You can listen to the show posted onhttp://SuccessBlueprintRadio.com
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